Returns, Refunds & Exchanges Policy

1. General Policy Statement

At nandi Hospital, our primary focus is providing specialized gynaecological, maternity, and allied healthcare services. Patients receiving care at our facility either select comprehensive healthcare packages or pay directly for specific medical services rendered. Once a package is selected or a medical bill is paid, all transactions are considered final.

Therefore, we do not offer any returns, refunds, or exchanges for any services, consultations, procedures, or packages provided by the hospital.

2. Maternity & Gynaecology Packages

Many of our patients opt for structured maternity or gynaecological health packages. Please note the following terms regarding these packages:

• All payments made towards medical packages are strictly non-refundable and non-transferable.
• We do not offer partial refunds or exchanges for any unutilised or partially utilised components of a chosen package.
• Once a package has been selected and billed, the terms of service are final.

3. Outpatient and Inpatient Services

Fees paid for outpatient department (OPD) consultations, emergency care, inpatient hospitalisation, surgical procedures, and standard hospital billing are final. Once a medical service has been initiated or completed, no refunds or exchanges will be entertained under any circumstances.

4. Independent Pharmacy & Laboratory Services

Please be advised that the pharmacy and diagnostic laboratory operate as completely separate and independent entities from nandi Hospital.

• nandi Hospital does not govern, manage, or hold responsibility for the billing, return, or refund policies of the pharmacy or the laboratory.
• Any queries, disputes, or requests regarding the return or exchange of medicines, pharmaceutical products, or diagnostic test refunds must be addressed directly with the respective pharmacy or laboratory management.
• nandi Hospital bears zero liability or financial responsibility for transactions made at these independent facilities.

5. Billing Discrepancies

While we do not offer refunds on services rendered, we are committed to transparent billing. If you believe there is a clerical error or discrepancy in your final hospital bill, please bring it to the attention of our billing department before discharge or final settlement. Once the final settlement is completed, the bill is considered closed.

6. Contact Information

If you have any questions regarding your billing or need clarification on this policy, please reach out to our administration desk: